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Social Media & Communication Policy


Phoenix Volleyball Club recognizes the prevalence of electronic communication and social media in today’s world. Many of our athletes use these means as their primary method of communication. While Phoenix Volleyball Club acknowledges the value of these methods of communication, we also realize that there are associated risks that must be considered when adults use these methods to communicate with minors.

As a club policy, the preferred method of communications between club members (referred to interchangeably as coach, athlete, parent/guardian, or staff) are face to face with three or more people present, email notification and Team App. All communications between a coach or other adult and an athlete must be professional in nature and limited to volleyball specific subject matter (e.g. team activities). Exemptions to this are simple congratulatory comment regarding team/personal achievements and/or birthdays. 

Electronic communications shall meet the Transparent, Accessible and Professional (T.A.P) criteria

a)Transparent” – All electronic communication between coaches and athletes should be transparent. Communications should not only be clear and direct, but also free of hidden meanings, innuendo and expectations.

b)Accessible” – All electronic communication between coaches and athletes should be considered a matter of record and part of the Phoenix Volleyball Club’s records. All communications should be saved and stored by all parties to an electronic communication. Whenever possible, include another coach or parent in the communication so there is no question regarding accessibility.

c)  “Professional” – All electronic communication between a coach/staff and an athlete should be conducted professionally as a representative of the Phoenix Volleyball Club. This includes word choice, tone, grammar and subject matter that model the standards and integrity of a staff member. 


Subject to the general guidelines mentioned above, texting is allowed between coaches and athletes if the conversation meets the T.A.P. criteria. 


Subject to the general guidelines mentioned above, emailing is allowed between coaches and athletes if the conversation meets the T.A.P. criteria. When communicating with an athlete through email, a parent or another coach must also be copied.


Coaches may have personal Instagram or Facebook (or other social media site) pages, but they are NOT permitted to have any athlete member of the Phoenix Volleyball Club join their personal page as a “friend.” A coach shall not accept any “friend” request from any athlete. In addition, the coach will remind the athlete that this is NOT permitted. Coaches and athletes are NOT permitted to “private message” each other through social media sites. 

The club has an official Instagram and Facebook page that athletes and their parents can “friend, like or follow” for information and updates on team-related matters.


Due to Snapchat being inaccessible on its face, the use of Snapchat as a mode of electronic communication between coach and player is strictly prohibited by the Phoenix Volleyball Club. 


The parents/guardians of an athlete may request in writing that their child(ren) not be contacted by coaches through any form of electronic communications. Immediate compliance without repercussion must be granted. 


Social media and electronic communications by anyone associated with the Phoenix Volleyball Club that are not T.A.P compliant will not be tolerated and are considered violations of the Phoenix Volleyball Club Code of Conduct. An athlete or parent of an athlete who violates this policy is subject to appropriate disciplinary action, including but not limited to: suspension, dismissal, and/or referral to law enforcement authorities. Phoenix Volleyball Club will work with Volleyball BC, Volleyball Canada officials, and the law enforcement to report any major violations that push the envelope of professional and legal conduct.


Direct and personal electronic communication between coach and player regarding sexually explicit topics and/or drugs and alcohol will not be tolerated and will lead to immediate expulsion from the Phoenix Volleyball Club. If deemed appropriate, the Club may refer the misconduct to the appropriate authorities. If it is apparent a law may have been broken, the matter will be brought to the attention of the appropriate authorities. 

Social Media Guidelines


All Phoenix Volleyball Club members are expected to portray his/herself, the team and the Phoenix Volleyball Club in a respectful, positive and supportive manner at all times. Athletes are NOT allowed to create team social media accounts containing Phoenix Volleyball Club’s name without obtaining permission from the Board of Directors. 

  1. Athletes are NEVER to post pictures of other club members that can be hurtful or embarrassing without their permission
  2. The use of any device of recording of transmitting visual images is strictly prohibited in areas where athletes have an expectation of privacy (e.g. restrooms or change rooms, etc.).
  3. Protect the identity and privacy of all Phoenix Volleyball Club is required.
  4. DO NOT post names, photos or identifying information without consent.
  5. Social media sites should NOT be used to abuse or criticize the Phoenix Volleyball Club members (coaches, staff, parents/guardians, athletes) and other opposing clubs. 
  6. Everything posted on social media becomes public information. What you post online may affect your future. Carefully consider how you present yourself online and how you may be perceived by others.
  7. Posting of Phoenix Volleyball Club action shots and team photos are permitted.

Electronic communication shall NOT contain or relate to any of the following:

  1. Drugs or alcohol use; 
  2. Sexually-oriented conversation; sexually explicit language, sexual activity 
  3. The adult’s personal life, social activities, relationship or family issues, or personal problems; and 
  4. Inappropriate or sexually explicit pictures.